Raising a gas meter box to the proper level
I moved into my house 18 months ago - it was built in 2003. At the time the plans were for the front door to be at the side with a couple of steps up to it. There is no front garden, just a path separating mine, and the one I'm attached to from the parking area so it was a level area. The previous owners decided whilst the building was going on that they wanted the door at the front: no problem apparently so that's how it ended up. After moving in they decided they didn't want the steps up to the front door, but the path sloped up to it instead making access easier. This also involved putting a fence along the front edge so that visitors wouldn't slip over the 2' drop!
But in doing all this the box housing the gas meter stayed in the same place, ie about 6" below the surface of the slope. It was paved almost up to the edge of the box and too deep for the box lid to be placed over it. So instead they put an aluminium drain cover over the top. This of course isn't waterproof and last
winter let it a lot of water and melting snow: it also meant the glass on the meter got a lot of condensation under it rendering it unable to be read. As I'm with nPower I contacted them to find a solution to the problem. Yes, they could come and replace the meter as it was obviously faulty but when I mentioned the water
getting into the box that put a different slant onto the problem. They then wouldn't touch it until the box had been sorted out. Oh, and in the meantime nPower needed the meter to be read so I had to lay out on the ground with a hairdryer for an hour to dry the glass enough to be able to read the figures....lol
The next problem is that its an independent pipeline company so I then made contact with them. I bounced back and forth between the pair of them trying to get someone out to look at the trouble I was having. Eventually nPower sent out an emergency engineer one evening as they thought it was dangerous for the water to be laying in the box - he agreed and said it needed to be sorted.
Nothing happened, the Spring came so I left the problem till September. I phoned the pipeline people - nothing. Phoned nPower - nothing. In the end I contacted nPower' complaints department who contacted the pipeline company who promised to get the local contractors out to have a look at the work needing
doing.
Here we are into December and I still haven't had anyone out. I have now contacted Consumer Focus who have been in touch with both companies - they promised to get back to me within 24 hours. As yet, not a word from either of them.
The box needs to be raised so that a proper lid can be attached but I need to know how much this is likely to cost. I'm a pensioner on limited income so you can imagine the sight of me laying on the ground with the hairdryer can't you?
Would the pipeline people have a comeback on the builder for creating this problem and therefore making him pay up to rectify it? Or what are the likely costs that I would incur if not?
Another point that I would add is that the property hadn't been handed over to the local authority after completion and this was only picked up when I bought the house. It does make me wonder if that was done deliberately due to the other various problems that I have found out since.
Sorry for this being so long but I thought it best to give all the background info at the start. I would be grateful if anyone could give me some advice for when nPower or the pipeline people finally make contact.