Help with Western Digital DVR Expander not communicating with Scientific Atlanta 8300

I have read about others having this problem, but nothing recent on site: PLease Help.

I had the 1TB WD set up and woking on an older Scientific Atlanta 8300, then had a problem and just got a new SA 8300 last week and cannot get the WD DVR expander to work with it.

I called WD and they did sent another brand new unit out, and that doesnt work either. I called Milwaukee Time Warner and they said that none of the eSATA outputs are active and they didn't support 3rd party products etc, etc. TW says that I was lucky the eSATA port was working on the old unit as they should all be inactive. It was a frustrating call

Any suggestions?

I have tried cycling and plugging and unplugging cables, although maybe not at the best time in the cycling?

Or do I change to AT&T or get a different DVR Exander?

Thanks, in advance, for any help....VERY frustrating
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