Restore System To Factory Default

Hi!
I am planning to restore my laptop to its factory default because of some problems like the "Windows Update" window is all grayed out. I tried finding solutions in the net but it doesn't solve the problem so maybe system restore may do it but inst going to remove all the programs, like MS Office? Are the files saved in drive D also be removed? My laptop has MS Office already when my mother bought it. I have Acer Aspire 5730z. thanks, i hope someone can give me some answers Asap
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